FAQ
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1
If this has been agreed with the client, it is possible to put your parcel through your letterbox or leave it outside your door. If a signature is required for receipt of your order, this is not possible. If delivery to your neighbours is allowed, we will try to deliver your order to a neighbour. If delivery to neighbours is not allowed, you can schedule a new delivery appointment.
If the delivery driver has not written down a track & trace number or order number, please contact our customer service. You can also find the track & trace number in the appointment confirmation sent to you via email. You can use this information to schedule a new delivery appointment quickly and easily. If this is not possible, please contact your supplier.
If you are not at home when our delivery driver arrives, he will deliver your order to one of your neighbours or take your order back to Dynalogic. If our delivery driver cannot deliver your order or has delivered it to one of your neighbours, you will always receive a not-at-home note in your letterbox with more information about your order.
If this has been agreed with the client, it is possible to put your parcel through your letterbox or leave it outside your door. If a signature is required for receipt of your order, this is not possible. If delivery to your neighbours is allowed, we will try to deliver your order to a neighbour. If delivery to neighbours is not allowed, you can schedule a new delivery appointment.
If the delivery driver has not written down a track & trace number or order number, please contact our customer service. You can also find the track & trace number in the appointment confirmation sent to you via email. You can use this information to schedule a new delivery appointment quickly and easily. If this is not possible, please contact your supplier.
If you are not at home when our delivery driver arrives, he will deliver your order to one of your neighbours or take your order back to Dynalogic. If our delivery driver cannot deliver your order or has delivered it to one of your neighbours, you will always receive a not-at-home note in your letterbox with more information about your order.