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FAQ

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Categories: Delivery, FAQ, MyDynalogic

You can alter the delivery time slot via our online platform using your track & trace number and postcode. This can be done up to 11 pm on the day before the delivery. Please note that it is not always possible to change the time slot; it depends on the agreements made with your supplier. You can check the specific delivery conditions with your supplier. Exceptions must always be approved by your supplier.

Categories: Delivery, FAQ, MyDynalogic

Depending on the agreements made with your supplier, you can schedule a delivery appointment quickly and easily at MyDynalogic. You will receive a link to our online platform once your order is known to us. You can schedule a delivery appointment online using your track & trace number and your postcode. If you have not received an email with a track & trace number, please contact your supplier.

Categories: Delivery, FAQ, MyDynalogic

In exceptional cases, we may not be able to connect to our driver’s tablet, which means that the data is not actively updated. We aim to carry out the delivery within the agreed time slot. On behalf of the Dynalogic team, we apologise for any inconvenience.

Categories: Delivery, FAQ, Not home

This is not always allowed. . You can check whether delivery to your neighbours is allowed using your track & trace number and postcode. If it is not allowed, we cannot deliver your order to your neighbours.

Categories: FAQ, Not home

If you are not at home when our delivery driver arrives, he will deliver your order to one of your neighbours or take your order back to Dynalogic. If our delivery driver cannot deliver your order or has delivered it to one of your neighbours, you will always receive a not-at-home note in your letterbox with more information about your order.

Categories: Delivery, FAQ, MyDynalogic

You can alter the delivery time slot via our online platform using your track & trace number and postcode. This can be done up to 11 pm on the day before the delivery. Please note that it is not always possible to change the time slot; it depends on the agreements made with your supplier. You can check the specific delivery conditions with your supplier. Exceptions must always be approved by your supplier.

Categories: Delivery, FAQ, MyDynalogic

Depending on the agreements made with your supplier, you can schedule a delivery appointment quickly and easily at MyDynalogic. You will receive a link to our online platform once your order is known to us. You can schedule a delivery appointment online using your track & trace number and your postcode. If you have not received an email with a track & trace number, please contact your supplier.

Categories: Delivery, FAQ, MyDynalogic

In exceptional cases, we may not be able to connect to our driver’s tablet, which means that the data is not actively updated. We aim to carry out the delivery within the agreed time slot. On behalf of the Dynalogic team, we apologise for any inconvenience.

Categories: Delivery, FAQ, Not home

This is not always allowed. . You can check whether delivery to your neighbours is allowed using your track & trace number and postcode. If it is not allowed, we cannot deliver your order to your neighbours.

Categories: FAQ, Not home

If you are not at home when our delivery driver arrives, he will deliver your order to one of your neighbours or take your order back to Dynalogic. If our delivery driver cannot deliver your order or has delivered it to one of your neighbours, you will always receive a not-at-home note in your letterbox with more information about your order.