Every customer a fan
A satisfied recipient – that is our ultimate goal. We therefore continuously measure customer satisfaction. We measure the customer satisfaction of our recipients through surveys after every delivery. We measure the customer satisfaction of our recipients through surveys after every delivery. One of the main components of our measurements is the Net Promoter Score (NPS). The NPS gauges the extent to which the end customer would recommend our services. The NPS measures customer loyalty and only looks at truly satisfied customers.
Net Promoter Score
Measuring, analysing and feeding back the results is an ongoing process. We do this at an overall level, but also per customer, service, depot, delivery person and period. We are committed to transparency, so we provide our customers with comprehensive reports. This also enables us to make adjustments and develop our services.
We achieve an NPS of +40 to +50 with many customers and an average report mark of 8.9.
What we do:
- NPS as a basis for customer satisfaction
- Real-time reporting
- Continuous improvement
- A clear goal in mind – every customer a fan
- 365-degree view
Dynalogic never stops innovating
Keen to know what Dynalogic can do for you? Contact us.